Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed.

Please note that processing times may be slightly longer during peak seasons, sales, or public holidays.

Shipping Times

Delivery times may vary depending on the fulfillment location and the destination country. Estimated delivery times after dispatch are:

• United States and Canada: 3–12 business days

• Europe: 7–12 business days

• Australia and New Zealand: 7–14 business days

• Rest of the World: 7–14 business days

These are estimated timeframes and do not include order processing time. Delivery may be affected by customs procedures, postal delays, severe weather, or other circumstances beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 5–7 business days for the tracking information to become available or update in the carrier’s system.

Multiple Items in One Order

If you purchase multiple items, they may be shipped separately to ensure faster delivery. As a result, you may receive more than one package, and the packages may arrive on different days.

Customs Duties and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the “Import Charges”) shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Incorrect Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete and correct.

We cannot guarantee that an address can be changed after an order has been processed. Orders returned because of an incorrect or incomplete address may be subject to additional reshipping or handling fees.

Lost or Delayed Packages

Delivery delays may occasionally occur because of carrier issues, customs processing, severe weather, or other circumstances beyond our control.

If you believe that your order is significantly delayed or lost, please contact us. We will review the tracking information, contact the carrier when appropriate, and do our best to assist you.

Questions?

If you have any questions about your order or shipping, please contact us at support@pawvera-store.com.